What should I do if I lose my keys or get locked out?

What should I do if I lose my keys or get locked out?

If you lose your keys or lock yourself out of your property, then it is your responsibility change the locks or get your keys replaced at your expense (check your tenants' insurance as it may cover this).


We recommend Ants Locksmithing who you can contact on 08000112326 or 07847517673 (however, this is a private arrangement between you and the locksmith - we do not guarantee their work).


We highly recommend that you use the above locksmith as if, under very rare circumstances, the lock is found to be faulty, then with confirmation from Ants Locksmithing, we can sometimes arrange for the landlord to cover the cost. However, under no circumstances will the landlord ever cover the locksmith costs for a locksmith other than Ants Locksmithing - even if they or you claim that the lock was broken. 


IMPORTANT NOTE: A locksmith should never cost you more than £90 + VAT! We have heard horror stories of tenants paying £300+ to scam locksmiths they found online. Do not fall victim to this, we will not refund the cost.


We HIGHLY recommend that you ensure you have a spare key safely stored outside the property for you to use in an emergency. It is not our responsibility to be available to give you a spare key.


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